Fall Things Crew Longsleeve

WHEN WILL MY ORDER SHIP?
Because we value the uniqueness and individual style of our customers, we don't make most of our shirts until they're ordered. Your order will ship between 4-10 business days after your order is placed (8-10 business days if it's during a sale or holiday). If you need something fast, please order from our Quick Ship section - all items ship within 3 business days! Make sure you choose the Quick Ship color and priority mail! 

HOW DO YOUR SIZES RUN?
We have ladies fit and unisex fit styles. Please check the size chart below to ensure the perfect fit for you! Measure a shirt you love at home, and keep your measurements - those will help you find the right size in all of our styles! 

HOW IS THIS PACKAGED FOR SHIPPING?
We send each order neatly wrapped in tissue paper, along with a business card, thank you card, and inspirational postcard to pass along to a friend or keep for yourself. We appreciate our customers so much and feel this is a small way we can make them feel special!

Have questions? We're happy to help! 
>> 636-229-1617 or hello@ellyandgrace.com

We hand make each shirt design, and all the other items are crafted and shipped directly to you from Missouri. Shirts take on average 6-10 business days to be shipped. During the holiday season, you may see up to an additional 1-2 day delay.

After that, shipping takes 4-6 days, but you can choose priority shipping at checkout. (this does not affect processing time)

If you have any questions about the status of your order, please email hello@ellyandgrace.com

Thank you for shopping small! 

Please note- all international orders are taking on average 6-8 weeks to reach their destinations. We appreciate your patience. 

CANCELLATION POLICY
Because all of our items are handprinted to order, we only allow cancellations up to 12 hours after your order is placed. We are not able to offer exceptions to this policy.

EXCHANGE POLICY
We currently do not accept exchanges due to tracking issues. If you need a different style, color, or size, please return your original order for a gift card and place a new order.

RETURN POLICY

We know buying online can be difficult! So, we offer store credit/refunds for unworn/unwashed apparel within 15 days from the delivery confirmation date. We cannot accept returns of free gifts with purchase, last chance/sale items/grab bags or phone cases, embroidery kits, mugs, and tote bags.

You have 2 easy options:

1) Store Credit

Is it the wrong color, style or size? Let us know, and we will send you a store credit for the products you purchased (shipping costs are nonrefundable). We will also send you a free return shipping label. Once we receive your unworn/unwashed shirt(s) with the tags still on, we will send you your store credit. The deadline to request store credit is 15 days from the delivery confirmation date.

2) Refund

Can’t find something that will work? We will refund payment method for the item(s), minus a $5 restocking fee per item purchased and the cost of return shipping. We will also send you a return shipping label. Once we receive your unworn/unwashed shirt(s) with the tags still on, we will send you your refund. The deadline to request a refund is 15 days from the delivery confirmation date.

Please note that last chance/sale items or mystery/bundle packs, gifts with purchase, and candles/wax melts, are final sale and are not eligible for returns or exchanges. 

All returned items must be in the original condition in which they were received. Items that have been washed or worn cannot be returned or exchanged. If we determine that your item has been washed or worn we reserve the right to deny your exchange and ship your item back to you. Items that smell of smoke, perfume or have pet hair on them will be not be accepted for return/exchange.

We reserve the right to refuse returns of items that we determine to be "friendly fraud," which is purchasing something without the intention of keeping it. We handprint everything to order, and this is an abuse of our return policy.

We want everyone to be able to return the items that do not work for them, but occasionally people abuse this policy, and with thousands of customers around the world, we want to be able to protect the experience for all customers.