Almost everything we sell is handprinted and made to order, just for you, so there are two parts to the timeline: the time it takes us to make your order, and the time the carrier takes to deliver it.

• Making your order: 4–10 business days. During a sale or one of our holiday seasons, expect closer to 8–10.
• Getting it to you: standard shipping takes about 3–6 business days, or choose Priority Mail (1–3 business days) at checkout.

Need something fast? Order from our Quick Ship collection — those items ship within 3 business days. Make sure you choose the Quick Ship color option and Priority Mail at checkout.

We ship from our own office in Missouri, and you’ll get tracking by email as soon as your order leaves us. International orders are currently taking 6–8 weeks to arrive.

Our team isn’t in the office on weekends, so nothing ships out on Saturdays or Sundays. Craft kits often move faster than apparel — many go out in about 3 business days.

Shipping is free on US orders over $99. Below that, standard shipping is a flat rate:

• Orders under $50 — $6.99
• Orders $50 to $98.99 — $7.99
• Orders $99 and up — free

Standard shipping takes about 3–6 business days once your order leaves us (that’s on top of the time it takes to make it), and we email you tracking so you can follow your order right to your door.

USPS Priority Mail is available at checkout for $12.99 and typically arrives in 1–3 business days.

Email us at hello@ellyandgrace.com with your order number and the date you need it by, and we’ll do what we can to move it up.

One thing worth knowing: upgrading to Priority Mail makes delivery faster, but it doesn’t make your order get printed faster. If you’re on a real deadline, the Quick Ship collection is your best friend.

Around Christmas we announce ordering deadlines for guaranteed arrival, so keep an eye on our emails in November and December.

Especially around the holidays, packages sometimes sit at a carrier facility longer than they should. Once your order leaves our building we can’t control how fast USPS moves it — but we can chase it.

Email us your order number and we’ll request an update from USPS on your behalf. Calling your local post office (not the 800 number) also works well; they can often see more than the tracking page shows.

We are so sorry! USPS is typically pretty good, but sometimes mistakes happen.

• If your package hasn’t arrived, please wait 48 hours — most of the time it turns up.
• Call your local post office (not the 800 number) and they can help you track it.
• If your package is lost in the mail for 14 business days, we will replace it — but you must let us know within 30 days. After that we aren’t able to replace it.

We can’t replace packages sent to a wrong address, so please double-check your address at checkout — especially if Shop Pay or Apple Pay filled in an old one. We also don’t refund or pay reshipping costs for international packages.

That’s so frustrating — and it’s usually fixable. Carriers sometimes scan a package delivered a day early, or leave it with a neighbor or at a back door.

• Check with everyone in your household, and with your neighbors.
• Call your local post office and ask them to check the GPS scan for the delivery.

If it still doesn’t turn up, email us with your order number and we’ll help. If we reship, we’ll need a new address to send it to.

Yes! We ship within the US and internationally, and tracking is provided either way.

International orders are currently taking 6–8 weeks to arrive, since packages can be held up in customs once they leave the US. We also aren’t able to refund or pay reshipping costs on international packages.

We’re not able to offer local pickup, even if you’re just down the road. We’re an online-only shop, and every order ships out to you from High Ridge, Missouri.

We don’t split orders up to ship them separately. If you’d like items to go to different addresses, please place a separate order for each address.

Heads up: a large order sometimes arrives in more than one box from us. If your packing slip marks an item as shipping separately, it’s on the way in its own package.

Yes, as long as your order hasn’t shipped yet. Email hello@ellyandgrace.com as soon as you can with your order number and the change you need, and we’ll take care of it.

We can also remove a single item and refund you for it — including a subscription or add-on that got selected by accident at checkout. A size or item swap may leave a small price difference owed or refunded either way.

Once an order has shipped we can’t change it, but you can use our returns portal instead.

Email us your order number and the correct address right away and we’ll update it — as long as the order hasn’t shipped.

If it’s already gone out, we can’t redirect it. Once the package makes its way back to us we can send it on to the right address.

This is the single most common order problem we see, and it’s almost always autofill. If you’ve moved, check the address on the checkout screen before you pay — Shop Pay and Apple Pay love an old address.

Because all of our items are handprinted to order, we only allow cancellations up to 12 hours after your order is placed. If you ordered a Quick Ship item and it has already shipped, we’re unable to cancel it. We aren’t able to offer exceptions to this policy.

If you’re inside that window, email us with your order number and we’ll cancel and refund you. The refund can take a few days to show up depending on your bank.

Check your spam and promotions folders first — that’s where it usually is.

If it’s truly not there, email us the name and email address you ordered under (or the confirmation code from checkout) and we’ll confirm your order went through and resend it.

No — we never include pricing on the packing slips we ship, so gifts are safe to send straight to the recipient.

Want a short gift note added? Email us your order number before it ships and we’ll include one. We aren’t able to gift wrap, though shirts are wrapped in tissue paper, which looks lovely on its own.

If you’re not sure about a size or design, a gift card is delivered by email and never runs late.

We know buying online can be difficult! So we offer returns and exchanges of unworn, unwashed apparel — as long as the size or color you want is still in stock — within 15 days from the delivery confirmation date.

Click here for our returns portal and full return policy.

Excludes mystery items, mystery bundles and final sale items. Craft kits generally aren’t returnable either, because they include a digital download.

Start in our returns portal — all you need is your order number and the email address you ordered with. Choose your items, tell us whether you’d like a refund, store credit or an exchange, and your return label is emailed to you.

Items need to come back in their original condition: unworn and unwashed.

We send return labels by email only — we aren’t able to mail out a physical label.

Returns are processed once a week, so please allow up to a week or so after your return arrives back at our facility for your refund or exchange to be handled.

You can choose a refund to your original payment method, store credit, or an exchange. A refund can take a few extra days to appear depending on your bank.

We are so sorry! We replace all damaged items that have been cared for per our care instructions, up to 90 days after the delivery confirmation date.

Email hello@ellyandgrace.com with your order number and a photo of the problem, and we’ll get a replacement on the way. Past 90 days we can usually offer a discount toward a replacement instead.

We apologize — let’s fix it fast. Email us your order number with a photo of what you received; a photo of the packing slip helps us the most.

We’ll ship the correct or missing item right away. One thing to check first: larger orders are sometimes split into more than one shipment, so if the packing slip marks an item as shipping separately, it’s already on its way in its own package.

Absolutely. Email us with your Amazon order number (or a photo of what you received) and we can help with instructions, missing pieces and replacements, just like a website order.

One note: Amazon fulfills those orders from their own warehouse, so for shipping status, delivery problems or returns on an Amazon order you’ll need to go through Amazon directly.

There’s a size chart in every product listing. The best thing you can do is take a shirt you already love the fit of, lay it flat, measure it, and compare those numbers to the chart. Do that once and write the measurements down — they’ll help you find the right size in all of our styles.

It’s worth checking, because these may fit differently than the shirts you normally wear. As a general rule, our unisex shirts are true to size, and our ladies fit shirts tend to run small, so many customers size up in those.

Shirts can vary up to 1/2″ from the size chart, and design placement can vary up to 1/4″. That’s the nature of handprinting.

Every product listing has one in its tabs, and you can see them all together, with models in a range of sizes, on our size guide page.

The tag inside a unisex shirt just shows the size; ladies fit shirts say “ladies” on the tag.

Yes! Email us the name of your kit — a photo of the box is perfect — and we’ll send you the link to the digital instructions.

This works even if the kit was a gift or you bought it years ago. For a gifted kit we may just ask for the purchaser’s name or email as proof of purchase.

Our YouTube channel also has how-to videos for every stitch we use.

We’re happy to send replacement pieces at no charge. Email us with your order number, which color or piece you’re missing, and the address to send it to.

A photo of what you did receive, with the thread or color numbers visible, helps us get the right piece out to you the first time.

The pattern is printed in disappearing ink that’s removed with heat. A blow dryer for 30–45 seconds does it; an iron works too.

Water alone won’t remove it, so don’t soak your piece first. And don’t iron the fabric before you stitch, or the pattern will disappear early!

Some of our kits include thread from more than one brand, so the numbers on the skeins don’t always line up one-to-one with the pattern numbers.

Email us the name of your kit and a photo of your threads, and we’ll send you the right conversion chart. If you’ve run out of a color, we can also point you to the matching DMC number so you can pick one up locally.

Our embroidery kits come with a size 5 needle, and our Christmas ornament kits use 2mm beads. If you lose a piece, email us and we’ll help you replace it.

Our embroidery kits are beginner friendly, and plenty of children do them happily — it comes down to whether you feel your child is ready to handle a needle.

For punch needle kits we recommend older children and teens with adult supervision, since the needle is sharp and the technique takes some hand strength.

Yes! We sell replacement lids and glass straws for $2 each plus shipping. Email us and we’ll send an invoice; once it’s paid, your replacement ships out.

Care for wood-topped lids: hand wash with mild dish soap and dry completely right away. Left to soak or air-dry, the wood can swell or mold.

Often, yes! Our black and white designs can go on most of our clothing items. If you don’t see the combination you want, email us the design, garment, size and color you’re after and we’ll see what we can make happen.

We aren’t able to take on custom designs or logo work at this time — we can only print our own Elly and Grace artwork. We can, though, put an existing design on a different garment for you (see above), and we do offer bulk pricing for churches, retreats and events.

Sometimes! A number of retired designs can still be printed on request, so it never hurts to email us a photo of the one you’re missing.

Seasonal kits generally return with new releases in season, and we can add you to the notification list for a restock. Our emails are the first place new and returning designs show up.

We do — right here. Gift cards are delivered by email, which makes them a great last-minute gift and a safe choice when you’re not sure of a size or design.

We don’t print a catalog, but everything we make is on the website — new designs go up all year long.

First, refresh your browser — that fixes it more often than you’d think.

A few other things to check: only one discount code can be used per order, and some promotions only apply to qualifying items or above an order minimum.

If a code still won’t take on a qualifying order, go ahead and place the order and email us your order number. We’ll apply the discount as a refund.

Your order subtotal has to reach the promotion minimum without counting the free item itself, and the free item usually needs to be added to your cart before you check out.

If you qualified and the free item didn’t come through, email us your order number and we’ll fix it.

Grace Club members are billed on the 1st of each month, and that month’s shirt ships by the 15th.

New members are billed the day they join: order on or before the 15th and you’ll get that month’s shirt; order after the 15th and you’ll get the next month’s.

Grace Club ships separately from regular orders, so it won’t hold anything else up. Learn more about Grace Club.

Manage it yourself here: ellyandgrace.com/tools/recurring/get-subscription-access. Enter the email address on your subscription and we’ll send you a secure link — no password needed.

From there you can change your shirt size, update your shipping address or payment method, skip a month, or cancel. If you have any trouble at all, email us the name or email on the subscription and we’ll take care of it for you.

If the month’s order has already been created when you cancel, that last shirt will still ship — you won’t be billed again after that.

We do, and we love being part of women’s conferences, retreats and craft nights. Discounts are tiered — the more you order, the better the pricing gets — and we offer them on both shirts and craft kits (embroidery, diamond art and punch needle, in any combination).

Tell us what you have in mind on our bulk order form and a member of our team will get back to you with pricing for your group. We’ll build the order, apply the discount, and send an invoice straight to your inbox. Shipping is billed at actual cost.

Bulk pricing applies to orders placed with us directly — it isn’t available on Amazon orders.

We do! If you run a boutique, gift shop or specialty store, visit our wholesale page and fill out the application — our team will follow up with pricing and minimums.

At Elly and Grace we love supporting our fellow US businesses and workers as much as we possibly can. All of our shirts are hand printed, packed and shipped right from our office in Missouri, by our own team — we love creating safe, fun jobs for members of our community.

Our products are sourced from a variety of places, but we strive to use USA-made products wherever possible. Where we can’t find a quality USA supplier, we make sure our products come from companies that treat their workers fairly. Less than 1% of our products are made in China, and we try to limit that as much as we can.

If you’d like to see it for yourself, our Behind the Scenes page shows how a design goes from idea to printed shirt, and the people who make it happen.

Any specific questions? Email hello@ellyandgrace.com — we’re glad to answer.

Our own small team in High Ridge, Missouri — the same people who print, pack and ship your order. We aim to reply to every email within two business days, and we answer on weekdays only.

The fastest way to get help is to include your order number and, if something’s wrong with an item, a photo. That usually turns two or three emails into one.

Curious who’s on the other end? Meet the team behind the scenes.