Contact Us
We'd love to hear from you
Have a question?
Our whole customer care team is right here in Missouri — real people who pack these orders and wear these shirts. Send us a note and we'll get back to you.
Thanks — your message is on its way.
It's landed with our care team in Missouri. Most emails get a reply within a few hours, and always within two business days. Check your junk folder if you don't hear from us.
Send us a message
Goes straight to hello@ellyandgrace.com. Adding your order number helps us answer on the first reply.
Email us directly
hello@ellyandgrace.comWe answer every email ourselves. Most get a reply within a few hours — always within two business days, Monday to Friday.
Answer it faster yourself
Find us elsewhere
Our VIP Facebook group is the best place for sneak peeks, giveaways, and a friendlier corner of the internet.
Before you write
These four cover most of what people ask.
Where is my order?
Orders are printed and packed in Missouri, so most ship within a few business days. You'll get a tracking email as soon as it leaves us.
See shipping timesCan I return or exchange it?
Yes. Start it yourself in our returns portal — it walks you through sizes, exchanges and refunds without waiting on us.
Start a returnWhat size should I order?
Every product page has a size chart for that exact style, and our tees run true to size with a relaxed fit. We carry infant through 4XL.
Sizing & fitI need help with a craft kit.
Every embroidery, punch needle and diamond art kit comes with a printed guide plus free step‑by‑step video tutorials.
Craft kits