HOW DO YOUR SIZES RUN?
All shirts (triblend tees, tees, tanks, long sleeve and 3/4 sleeve), except the baseball shirts, are women's sizes, and they do run small. The baseball shirts are unisex sized and they are little more true to size.
There are size charts in each product listing- please measure a shirt that you like the fit of and compare those measurements to the size chart. (and measure your shirt on a flat surface)
It's important to check the size chart so that your shirt fits perfectly- these shirts might fit differently then the ones you normally wear.
You can also see how our shirts fit on models in our size guide.
HOW MUCH IS SHIPPING?
First class shipping is $3.99 on orders under $75, and orders above $75 ship free! First class shipping takes about 3-5 business days, and we send tracking information to you so you can follow your order right to your door.
DO YOU HAVE PLUS SIZED SHIRTS?
We want everyone to be able to uplift and inspire others with their ellyandgrace tees- so yes!
The baseball raglans are unisex sized, so they run larger. Unisex shirts go up to 3XL.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Each product made and packaged with love just for you. Unless your items arrive damaged or I accidentally send you the wrong item, we cannot process cancellations, returns or exchanges.
So, be sure to double check the size and color chart in each listing! That way, you'll order the shirt with the perfect fit. If you have a question about a color combination, please email email@example.com.
CAN I GET ONE OF YOUR DESIGNS ON A DIFFERENT STYLE SHIRT?
Yes! Just send an email to firstname.lastname@example.org or order the shirt style, size and color you want and write a note to me that you would like another ellyandgrace design.
WHAT MATERIAL ARE YOUR SHIRTS?
We have lots of different shirts, and they are each made of a different material.
Classic Tees: a soft 100% cotton, Heather grey is 90/10, all other heather colors are 60/40
Triblend Tees, tanks and baseball/raglans: 50% polyester, 25% rayon, 25% ringspun cotton
V-Necks: 60% cotton, 40% lightweight jersey
Longsleeve and 3/4 sleeve: 50% ringspun cotton, 50% lightweight French terry
WHAT ARE THE CARE INSTRUCTIONS?
Please wash inside out on delicate, hang dry and do not iron. Each shirt comes with a care tag as well.
DO YOU OFFER WHOLESALE?
Yes- please email email@example.com for the latest wholesale brochure.
WHEN WILL MY ORDER ARRIVE?
All products are custom made to order! I know you're excited to get your product, so I try to make all items as quickly as possible, but it can take up to 10 business days. After that, shipping takes 3-5 days, but shipping upgrades are available.
If you have any questions about the status of your order, please email firstname.lastname@example.org
I NEED A RUSHED ORDER. WHAT ARE MY OPTIONS?
Shipping upgrades are available at checkout (this does not affect processing time) If you need an item very quickly, please email me and I will come up with some options for you! I do keep a limited amount of ready to ship inventory.
WHERE DO YOU GET YOUR STAGING ITEMS?
I do not sell my staging items because I use them often for product photos, but I get them at various stores like Kohls and Target.
You can learn more about our accessories here.
I FORGOT TO USE A COUPON/ I ALREADY PLACED AN ORDER AND NOW I HAVE A COUPON.
At this time, we are unable to adjust your order to reflect a coupon. If you are using your thank you coupon or a special VIP coupon, please do not forgot to enter it at checkout.
WHERE CAN I FIND YOUR ETSY SHOP?
Find my shop here.
WHEW! If you made it to the end of this FAQ- you're a rockstar!
If you have any other questions, lets connect: email@example.com
Be sure to sign up for the VIP list to get a thank you coupon, as well as information about limited edition product launches!
Are you ready? Let's Go Shopping!