Item Customizations-ellyandgrace

Item Customizations

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For questions, please contact us .

We hand make each shirt design, and all the other items are crafted and shipped directly to you from Missouri. Shirts take on average 6-10 business days to be shipped. During the holiday season, you may see up to an additional 1-2 day delay.

After that, shipping takes 4-6 days, but you can choose priority shipping at checkout. (this does not affect processing time)

If you have any questions about the status of your order, please email hello@ellyandgrace.com

Thank you for shopping small! 

We know buying online can be difficult! So, we offer exchanges of unworn/unwashed apparel as long as the size or color is still in stock, within 15 days from the delivery confirmation date. 

You have 2 easy options:

1) Store Credit

Is it the wrong color, style or size? Let us know, and we will send you a store credit for the products you purchased (shipping costs are nonrefundable). We will also send you a free return shipping label. Once we receive your unworn/unwashed shirt(s) with the tags still on, we will send you your store credit. The deadline to request store credit is 15 days from the delivery confirmation date.

There is a maximum of 2 exchanges with store credit per order.

2) Refund

Can’t find something that will work? We will refund payment method for the item(s), minus a $5 restocking fee per item purchased and the cost of return shipping. We will also send you a return shipping label. Once we receive your unworn/unwashed shirt(s) with the tags still on, we will send you your refund. The deadline to request a refund is 15 days from the delivery confirmation date.

Please note that “last chance” and sale items are final sale and are not eligible for returns.

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